Frequently Asked Questions
How do I know Pioneer Telemedicine uses real doctors?
Yes, all doctors we work with are certified and licensed in the states where
they provide medical practice and prescribe medications.
Who are your doctors?
Our team of providers incudes Registered Doctors (MD), Nurse Practitioners
(NP), Physicians Assistants (PA) & Registered Nurses (RN) who are licensed
to practice in respective states and are committed to delivering quality
How quickly will your review my request for treatment?
As soon your request is received along with the complete questionnaire form,
your information will be forwarded to a licensed healthcare provider, you
will be notified within 24 hours of request submitted. Pioneer Telemedicine
providers are available for the consultation services from 8AM- 12 AM in
your local time zone. You may be contacted by provider to discuss your
medical conditions if needed. However, check your email. spam folder, and
missed calls, if provider needs any additional details before ordering your
prescription, they will communicate with you via email or call. In case of
an unanswered response from patient the consultation process and
prescription orders may get delayed.
Does everyone who gets a prescription through Pioneer
Telemedicine have the opportunity to talk to a doctor?
Based on State telemedicine regulations, some states require a need for a
Video/ Phone consultation, some states do not require video or phone
Most of our services will not require any video consultation, provider may
prescribe medication after reviewing the complete questionnaire form based
on their discretion.
How much is the consultation fee?
Majority of our services starts at $29.99 per consultation, however few
consultations cost start at $49.99 per consultation.
Can I get my prescription sent to a local pharmacy?
Yes absolutely. If you want to get your prescription filled at your local
pharmacy, please provide the pharmacy details in the questionnaire.
Can Pioneer Telemedicine share my medical records with my
primary care physician?
Yes absolutely. With your authorization we can share the medical records with
your primary care physician. Please email us at firstname.lastname@example.org
for your request.
How can I delete my account?
Please email us at email@example.com for your request and we will
unsubscribe you from all forms of communications. However, if you have
received a prescription from Pioneer Telemedicine, we cannot delete your
prescription and personal information, which is a medical record and needs
to be retained.
Why Do I need to participate in live video consultation?
Each state has specific requirements for telemedicine. Depending on the
severity of your condition and preference, we may conduct a live video
What should I do if I do not receive an email confirmation?
Check your spam folder or trash folder before contacting the customer service
Do you treat any major emergency cases?
No, we treat mild and uncomplicated conditions only. If you experience any
severe symptoms or have any MEDICAL EMERGENCY, SEEK IN-PERSON EMERGENCY CARE
IMMEDIATELY OR DIAL 911.
Do you prescribe controlled drugs?
No. We do not prescribe controlled substance medicine.
Who can use Pioneer Telemedicine?
You must be 18 years or older to use the Pioneer Telemedicine services in
However, for few services such as birth control patient’s age must be 13 and
above. Minimum age requirements for birth control vary by state, please
check your local laws for clarification.
If I have any questions after my consultation, can I contact
my Pioneer Telemedicine Provider?
If you have any additional questions after consultation, please email us at
firstname.lastname@example.org. We will update your request. You will receive
a response from the support team.
How can I cancel my consultation form after it has been
Yes, our support team will always assist regarding your cancel request,
please email us at email@example.com. Once the consultation
request has been reviewed by the doctor or if the prescription has been
ordered to the pharmacy, you are not eligible for cancellation or a refund.
What if I would like to get any specific medication?
If you are currently taking any medication or want to renew your
prescription, please mention preferred medicine information in questionnaire
form. Doctor will review the information and If it is necessary for the
current treatment, doctor may order your preferred drug as long as the
medication is not controlled.
Do you accept Medicaid/Medicare Insurance?
We do not accept Medicaid/Medicare, or any Government funded Insurance Plans.
Will my insurance cover my medicines?
Our Partner Pharmacy offers only cash-pay service so the patients will be
paying out of pocket for the medications. However, if you want to use the
insurance plan you can transfer the prescription(s) to your preferred local
What is Pioneer Telemedicine refund policy?
Consultation fee is non-refundable, once the consultation request has been
reviewed by the doctor or if the prescriptions has been ordered to the
pharmacy you are not eligible for cancellation or a refund. If you still
have more concerns or questions, please reach us at firstname.lastname@example.org.
How do I get refills?
Our Partner Pharmacy will fill your approved refills of your prescriptions
and can set you up for the automatic refills with your authorization until
the prescription is valid. If you run out of the medications, then you will
need to have a new consultation with the Pioneer Telemedicine provider later
prescription will be ordered based on the provider’s discretion.
Who do I pay for my medicine?
Based on your choice of pharmacy (Partner Pharmacy or your preferred local
pharmacy), payments will be made to the fulfillment pharmacy.